All incoming Omada participants receive an Omada-branded 3G scale in their Welcome Kit. This scale has a weight limit of 440 lbs.
If a participant lets you know that he or she is above the Omada scale's weight limit, s/he can still track their weight loss progress by using the manual weight entry feature. Please enable manual weight entry on the participant's account, and share these Help Center articles:
If the participant does not already have access to another scale at home and would like to request a traditional, high-capacity scale, refer him or her to Support. Please note, the high-capacity scale will not wirelessly transmit weight readings to the participant's online account, so it will still be necessary for the participant to use manual weight entry to track progress.