Our Revenue Cycle Management team currently evaluates and responds to all participant billing questions.
As a coach, you should never answer billing or payment-related questions; please escalate these questions to HC Support and we will triage them to the Revenue Cycle Management team.
If you receive a billing question from a participant, please follow the process outlined below:
- Thank him or her for the question;
- Let him or her know that a member of our Support team will reach out to answer their question;
- Copy/paste the direct text of the participant's question into a note on his or her account;
- Send an email to hcsupport@omadahealth.com to inform us that the participant has a billing question. Be sure to include the participant's ID number;
- Continue coaching the participant as normal.